Student Resolution Center

GateWay Community College is committed to providing an equitable learning experience. In the event an issue arises that needs our attention, we look forward to the opportunity to provide an equitable solution for all parties involved as outlined in the Maricopa Community College District student policies and procedures. Should additional resources be needed, students may also contact the regulatory agency in their state as well as GateWay's accreditation body, the Higher Learning Commission.

Submit Feedback Form

Resolution Processes

Instructional Student Complaint Resolution Process

Any student who feels he or she has been treated unfairly by a faculty member with regard to an academic process such as grading, testing or assignments has the right to file a formal and written complaint in accordance with approved procedures as outlined in the Instructional Grievance Process Policy Manual or the GateWay Community College Catalog & Student Handbook.

Non-Instructional Student Complaint Resolution Process

Any student who feels he or she has been treated unfairly by any employee with regard to a non-instructional process such as student or administrative services has the right to file a formal and written complaint in accordance with approved procedures as outlined in the Non-Instructional Resolution Process Policy Manual or GateWay Community College Catalog & Student Handbook.

Provide feedback, comments, complaints, suggestions or concerns (non-instructional grievances), at:

Student Feedback Form

False Statements Prohibited

Any individual who knowingly provides false information will be subject to appropriate disciplinary action, up to and including, employment termination or academic dismissal.

State Regulatory Agency

Please contact the appropriate state regulatory agency below:

Arizona
Arizona Attorney General
Address: 1275 West Washington Street, Phoenix, AZ 85007-2926
Phone: 1-800-352-8431

Texas
Texas Higher Education Coordinating Board
Address: 1200 E. Anderson Lane, Austin, TX 78752
Phone: 512-427-6528

Washington
Washington Higher Education Coordinating Board
Address: 917 Lakeridge Way, PO Box 43430, Olympia, WA 98504-3430
Phone: 360-753-7800

Higher Learning Commission

Student concerns regarding compliance with the Commission’s Criteria for Accreditation and not a specific student complaint regarding tuition, class grades, reinstatement, etc., may be addressed with the Higher Learning Commission.

HLC Complaint Resolution
230 South LaSalle Street, Suite 7-500
Chicago, Illinois 60604-1411
1-800-621-7440

GateWay Community College is accredited by the Higher Learning Commission.

Student Resolution Center